CD Baby
I finally got around to ordering some CDs I have had on my "buy" list for some time. (I'm not as impulsive a purchaser of music as I once was, and something has to live on this list for a while before I actually buy it.) One of the CDs was only available on CD Baby, so that's where the shopping started. Then I discovered that all three were available there. Somehow I felt better giving my money to them instead of Amazon. Then I got this email from Derek Sivers, president of CD Baby...
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, Monday, May 21st.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!
I knew I had done the right thing by ordering from CD Baby. While hardly a carbon-neutral shopping experience, what with the gold-lined box and private jet, I was charmed. I do appreciate the personal attention to my order, and the CDs have already arrived and are indeed polished to perfection.
Speaking of CDs, “Once Upon a Time” by Katie Eagleson mentioned in a previous post is available from CD Baby or as a download at DigStation.
Comments
Tony, wow, that's the best thank you letter ever. I am so going to buy from these guys. Smiling about great customer service...that is FAB!
Posted by Frank on May 24, 2007 at 3:01 PM
I am a fan of CD Baby for that very reason! And they have a lot of very good stuff there - my Rachael Sage CD's, Marisa's sis' (Raina Rose), ...
I also just found a solo artist (Chris Trapper) broken off from a moderately successful band a friend played a song form me by. It's amazing how broad they are - and the site is fun to go through...
Posted by Ellen on May 28, 2007 at 10:37 AM
I have often purchased CDs from CD Baby (and not just because they sell my sister's stuff or that they're located in Portland). They have an amazing assortment of music and I'll often just surf around using their search features in order to discover something new. It's how I discovered Mare Wakefield and The Reverend Tor Band.
Posted by Marisa on May 30, 2007 at 2:09 PM
I had the same reaction to my first Cd Baby order a while back. And it does feel good to support businesses that don't feel as impersonal as some of the more popular online destinations, doesn't it?
Posted by howard on June 6, 2007 at 5:35 AM